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Post by ragrios60 on Feb 22, 2011 15:46:54 GMT -5
Has anyone had a problem getting their realtime notes to appear on their monitor? I took two years off from reporting and am now getting back into it. I recalled my writer and software back then working realtime just fine. But now I am wondering if I was on an older Build in DigitalCat than DC-3. I've tried everything. The writer communicates with the computer but no words or steno appear on my monitor. Can someone help? I've email support at Stenovations but to no avail!  |
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Post by Michael Smith on Feb 25, 2011 19:16:08 GMT -5
Hi ragrios60, Sorry about the delay in getting to you. Been swamped in work lately! At any rate, were you able to get this working? What type of writer do you use? Do you use a USB serial adapter? If so, which brand? Two things may generally cause this. Either you don't have the correct writer chosen under "Realtime" > "Steno Source", or you are not using a compatible USB serial adapter. DigitalCAT seems to work well with IOGear adapters if you want to try one of those. We also have them available for purchase on our website: jmsteno.com/shop/index.php?main_page=product_info&cPath=9_12&products_id=38 |
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