Xscribe 2001 errors

[mike]

Hello,
I'm new to this so please bear with me. I am a computer consultant and have a client using Xscribe 2001. They had problems with the software and asked me to take a look at it. I reinstalled the software on their DOS based laptop and am getting the following error when I run it. "Programming error. Program must be terminated. Report this error to the developer." I have QEMM and the key installed. I was told that the system did work at one time on this laptop. Any help would be greatly appreciated.
Mike

[Michael Smith]

Hi Mike,

A few questions:

What version of DOS or Windows is on this computer?
What steps did you take to perform the install?
What lines are in your config.sys/autoexec.bat files?
Where are you encountering this error?

Xscribe 2001 was one of the hardest systems to get to work properly, however if it worked before it stands to reason that it should still work now (unless memory or HD have become corrupt).

[mike]

Michael,
I installed Dos 6.22 on the hard drive.
The config.sys is simple- Device=C:\Qemm\Qemms86.sys Ram
The Autoexec.bat is Path C:\QEMM;%PATH%
The software was installed in the following oirder
Deskview 3.86 ver.2.7 disks 1 and 2
Xscribe XEC-2001 5.0 Disks 1 , 2, 3
XEC keymaster 5.0

I get the errors when I select EDIT - any of the selections
Dictionary - when I hit the esc key

The system also locks up at random
In short nothing really works
Mike

[Michael Smith]

Hi Mike,

Try these settings:

[Config.sys]
device=c:\qemm\qemm386.sys ram be:n frame=c000 x=d400-dfff
dos=high
files=20
buffers=15

If you still have trouble with that, you might need to adjust some PIF files in DesqView. If you need help adjusting the PIF's, we do require a call to tech support 1.800.956.5198.

[mike]

Michael,
Thank you for your help. The config.sys settings you suggested Worked. I can't tell you how much I appreciate your assistance.
Thanks again,
Mike

[Michael Smith]

Glad to be of help!